ITIL Service Management : As an ITIL Service Management Consultant with an interest in….

ITILITIL Service Management : As an ITIL Service Management Consultant with an interest in….

Which other frameworks can be used with ISO 20000? Whilst ITIL is the most common and most closely aligned, it is by no means mandatory to use it.

Other potential frameworks/methods include MOF, COBIT and Six Sigma. As a business seeking ISO/IEC 20000 certification, what external help is available? There are a number of organizations that have qualified consultants who can advise on the appropriate course of action required.

In addition, many RCBs will offer pre-audit evaluations to help the organisation understand its current status. In addition, BSI has produced a series of books to assist with understanding different aspects of a full service management solution. Contact us for further information. As an ITIL Service Management Consultant with an interest in ISO/IEC 20000, how can I help my clients? Your consultants should become qualified in ISO/IEC 20000.

See the Qualification Scheme below. SHAPE \* MERGEFORMAT How can I get a replacement certificate? If you have a current BS15000 certificate and you wish to replace it with an ISO/IEC 20000 certificate then please complete the attached form.

This form can also be used where a replacement is required for a lost or damaged certificate. Request for ISO/IEC 20000 Replacement certificate Please state clearly which certificate you are requesting. (Auditor or Consultant) ACP organization you sat the exam with Examination Date — ISO 9000 is applied and used by all organisations in different sectors and industries and whilst it has certain attributes and benefits that are valuable to your existing commercial relationship, you should consider whether you wish to have a specific certification for the IT Service Management (ITSM) component of your business.

ISO 9000 addresses all working practices in a business, without concentrating specifically on IT Service Management processes (although they may be included at a detailed level).   ISO/IEC 20000 is a focused specification for IT service management, its terminology is that of IT service management and all types of assessment will need to be carried out by competent auditors in order to provide you with an assessment report and a certificate if successful, which will be totally aligned with your IT service management business. ISO/IEC 20000 addresses only the IT Service Management processes, and the supporting Management System.

Adoption of ISO/IEC 20000 is therefore relevant to those organisations which specifically wish to target their IT Service Management processes, and is not directly related to the adoption or continuance of ISO 9000.

There is however some areas of overlap between the standards. Should the principal purpose of your business be ITSM, then ISO/IEC 20000 is virtually essential.   I believe there are many quality standards available.

How do they compare and overlap? There are many Quality Standards, frameworks and methods available and being unsure which one to examine or implement is understandable.

You may have heard of MOF, CoBIT, CMM, TickIT, ISO 9000, ISO27001, EFQM, Six Sigma, Balanced Scorecard and Sarbannes-Oxley.

Most are not Standards in the strict sense, but simply tools to help organisations operate more efficiently and effectively.

It is important to understand the scope and purpose of each one, and then to match this to what you are trying to achieve in your organization.   ISO/IEC 20000 is unique in that it mirrors “http://www.bs15000certification.com/admin/lookupnewform.asp?Type=4” \l “Whatis_ITIL” ITIL Service Management principles. ISO/IEC 20000 will be readily understood by anyone with ITIL qualifications.   MOF, for instance, a branded product, openly states that it utilises ITIL principles, but also concentrates on the use of Microsoft® products in its implementation. TickIT works in conjunction with ISO 9000 and focuses on application development and project management. CoBIT focuses on corporate governance and can be used with ITIL. Six Sigma is a process improvement tool but is not specific to ITSM and can be used with ITIL. CMM is a maturity measure for primarily application development and projet management processes. Most quality systems, by their very nature, will overlap with each other.

The most common overlap will be in the areas of quality management, training, documentation audit and conformance.   A significant point in the adoption of or conversion to another standard is to avoid discarding any process, procedure or documentation without serious examination.  

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