ITIL Service Management Certification : SHAPE MERGEFORMAT ITIL Service Management Courses After reading this beginners….
Many questions about ITIL are answered in this document. Concepts of ITIL On the following page you will find a picture of how the ITIL framework is structured around the various Service Lifecycles.
You can use this illustration as a guide while you read through the rest of the document where we give you a summary of each of the processes and function in each book of the ITIL Framework. SHAPE \* MERGEFORMAT ITIL Service Management Courses After reading this beginners guide you may wish to attend formal ITIL Service Management certification course.
When you attend a course, the course trainer will typically present the course subject (ITIL Service Management Practices) through slides, discussions and exercises.
The exercises are generally based on a case study. The Fact sheets give an overview per process on the goal, activities and results. This syllabus gives some more information on ITIL Service Management Practices to prepare the course participant for the ITIL Service Management Practices Foundation exam.
It provides some additional reading material, internet-links and evidence of ITSM implementations. When provided with the course material the itSMF booklet provides a summarised overview of the ITIL processes with concise descriptions and diagrams.
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