ITIL Service Management Course : Implementation Prince2 Consultants ITSM Consultants Technical Staff Suppliers Project Management….
Awareness Campaign • 5.
Implementation • • • • • • • • • • Prince2 Consultants ITSM Consultants Technical Staff Suppliers Project Management Resources/Consultants Service Packages Templates Check Lists Blue Prints • • • • • • • IT Executive Workshop ITIL Awareness Course ITIL Essentials Course ITIL Service Management Course Online training centre courses Alignment workshops Organizational Change management 6.
Aftercare – ongoing Review and monitoring • • • • • Project Review Process Maturity: ITSM Scan Consultancy Quality Assurance 7 Step Improvement Source: The Art of Service 33 6 Step Guide for Implementation of ITIL Feasibility – ITSM scan/audit to identify baselines and take snapshot of current state – Benefits survey to assist in implementation planning – Cost benefit analysis Awareness – Training, workshops, executive sessions – Ongoing for the entire implementation process Design – Project scope and stages, – Project resources, roles and responsibilities Testing – Project impact on environment – Operational testing – Component testing Implementation – Project tasks and activities breakdown After Care – Project review – Maturity scan/audit – Handover to process management Copyright The Art of Service Pty Ltd 2008 This documentation is part of the standard program material of The Art of Service Pty Ltd 33
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