ITIL Service Management Foundation Certification : The book looks a bit thin but the content is well written and to the point. Remember that the goal of this is an introduction to the ITIL to pass the Foundation exam. Don’t expect this to be an in depth study of the entire ITIL — get other books for that. If you goal is to get a good understanding of the ITIL and pass the test — this is your best bet.
Robert S. Owens (Jacksonville FL USA)
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