ITIL Service Management Framework : The book is very simple and easy to understand provided you have gone through the online material. The online material is fabulous..!! There is a single scenario used in the book (as example) to demostrate all the 5 stages of IT Service lifecycle – which is great! However I felt without referring the online material the book would have been little difficult to follow.
Parimal Bhatia PB (India)
Learn more about ITIL Service Management Framework:
About The Art of Service – learn more about ITIL Service Management Framework
The Art of Service offers innovative competence development programs for IT Best Practices to support the educational needs of IT Professionals.
With expertise in key domains including ITIL, Cloud Computing, ITSM, IT Governance, Information Security, Process Improvement, and Project Management, The Art of Service provides guidance on disparate frameworks and integrated solutions.
Learn more about us at http://store.theartofservice.com