ITIL Service Management Lifecycle : I found the ITIL Complete Certification Kit a thorough and easy-to-understand overview of the ITIL Foundation concepts. Each concept is broken down with plenty of examples and real-world illustrations. Having the on-line course was a great bonus. I felt that with access to both methods it improved my understanding of the concepts and especially with retention. I would highly recommend this book for anyone who wants to understand the concepts and prepare for the ITIL Foundations exam.
TaylorGtr (Washington DC)
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