ITIL Service Management : Training courses in Australia for ITIL Practitioner ITSM Practitioner Courses….
Training courses in Australia for ITIL – Awareness This is a one day course designed for IT staff and managers.
It is also suitable for customers and end users of IT services who have an interest in service quality issues. Training courses in Australia for ITIL – Foundations This detailed, three day introduction to the concepts, terms, definitions, objectives, benefits and relationships within core IT service management processes and functions, according to the ITIL (Information Technology Infrastructure Library) best practice framework. The workshop is based on principles described in ITIL’s Service Support and Service Delivery books.
It focuses on taking a holistic approach to IT Service Management through the use of processes, their respective relationships and workflows.
And, this course prepares attendees for the examination leading to the Foundation Certificate In IT Service Management: The prerequisite for the Practitioner and Service Manager levels of certification. Training courses in Australia for ITIL – Practitioner ITSM Practitioner Courses are aimed at staff that have completed the ITIL Service Management Foundations course and require further training in one or more specific processes.
These courses, as there is usually a course per ITIL process, are aimed at more in depth knowledge development of the individual who is heavily involved in that process. Training courses in Australia for ITIL – Managers This course is intended for senior IT staff responsible for the implementation of ITSM and its ongoing management.
The course leads to the highest level of ITSM certification, either EXIN or ISEB’s Certificate In IT Service Management, known as the Manager’s Certificate.
This course has in some circles been likened to a mini MBA for IT Service provision.
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