ITIL® Service Manager
The ITIL® service manager course is aimed at students who have five or more years of experience in IT and intermediate-level knowledge of ITIL®. To pursue this course the students must have previously done the Foundation Certificate in IT Service Management. The primary aim of ITIL® service manager program is to prepare the students for the examination leading to the Manager’s certificate in IT Service Management.
Theartofservice.com provides ITIL® service manager course guide that includes lectures, tutorials, assignments, and mock tests. The course duration is of two weeks. While the first week concentrates completely on service support course, the second week pertains to service delivery course.
The ITIL® service manager course prepares the students for the two 3-hour essay-style exams that lead to the ISEB or EXIN Manager’s Certificate in IT Service Management. In order to achieve certification, the students are also required to clear the in-course assessment administered by the course leaders.