ITIL Service Support

ITIL® Service Support

ITIL® service support is one of the disciplines in the IT Infrastructure Library. It is the practice of those disciplines that provide improved IT services. The main purpose of ITIL® service support is to ensure that the customers are provided correct services that are necessary for smooth sailing of business. To provide appropriate services to the customers, it focuses on establishing six support disciplines in an organization, which are:

•    Incident Management
•    Problem Management
•    Change Management
•    Configuration Management
•    Release Management
•    Service/ Help Desk
 
A customer can also get involved with the service support by submitting queries and problems and asking for a change. The organization should maintain regular communication with the client and provide him with regular updates on the matter. These functions form the basis of ITIL® service support. You can learn more about ITIL® service support at theartofservice.com, which provides ITIL® service, management training and consultancy.