ITIL System : The primary reason for choosing this study guide was for the included online course. Having done my fair share of book only self study I was very impressed with the course book content and structure. Both were followed closely by the online course with good clear narration delivered in a relaxed tone with just the right stress on important points. It was also nice to hear an Australian accent rather than the usual US/UK ones. Being new to ITIL I found this course explained the processes fully & clearly and the real world examples linked well with the lessons. Overall an excellent study guide and great value.
Bonachi (London UK)
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