Information technology infrastructure library is framework that has been applied in the industry to provide support and services in addition to production. ITIL® technology is offered as a collection of all disciplines and practices that are accepted throughout the world.
ITIL® technology is used to remove problems. Some of its main functions are:
Checking inefficiency and unproductive internal communication
Determine the invisible cost within the IT company
Make decisions with more perfection and prepare accurate time-frame for the production and delivery of products and services
Establishing good communication with the customers creating a reliable and good image in the market
Taking precautions against accidents and incidents
ITIL® technology also refers to the advanced use of software and related technologies. They are greatly accompanied by ITIL® framework that makes a beneficial combination.