ITIL Test Prep : The ITIL Foundation Complete Certification Kit is an excellent study tool. I highly recommend it. The web-based eLearning portion of the program is very helpful especially the sample tests. I passed the ITIL Foundations Exam on my first try. If you want a complete ITIL study tool buy this book! -Sheri
J. DuBois csxengineer (Jacksonville FL USA)
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