The Complete ITIL Configuration Management Kit Introduction There is an increasing amount of resource that is allocated to the IT of an infrastructure.
Valuable assets of an organization must be controlled.
Control ensures that the organization upholds its responsibilities.
ITIL and in particular the Configuration Management process is becoming an increasingly important component to ensure strict, process driven control over IT infrastructure.
A well-run Configuration Management initiative will also: Increase the return on investment (ROI) for installed infrastructure Contribute to lowering any negative impact from changes in the environment Aide in the fast resolution of incidents and problems encountered by end users.
This document describes the contents of the ITIL Configuration Management Kit.
The kit is not so much an education kit, but more a practical toolbox.
The kit is designed for those who have Configuration Management awareness or skills, but not the time to develop the necessary templates and structure for the process implementation.
The kit puts you on the path to a well run implementation.
The documents provide an excellent starting point for crucial considerations.
The kit serves to act as a starting point.
It will give you a clear path to travel.
It is designed to be a valuable source of information and activities.
The Configuration Management kit: Flows logically, Is scalable, Provides templates and documents, Saves you time.
Toolkit Contents Overview
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