The Complete ITIL Incident Management Kit Introduction There is mounting pressure on all organizations to deliver higher levels of infrastructure availability for customer satisfaction.organizational staffs are becoming more and more reliant on IT infrastructure.
Issues must be resolved quickly. ITIL and in particular the Incident Management process is becoming an increasingly important component to help restore normal IT Service Delivery as quickly as possible.
This leads to higher customer satisfaction and a better result for the business. A well-run Incident Management initiative will: Balance fast restoration of service against the expected cost Provide a clear path for business users to follow for support Provide input for other process areas that work to eliminate structural deficiencies. This document describes the contents of the ITIL Incident Management Kit.
The kit is not so much an education kit, but more a practical toolbox. The kit is designed for those who have Incident Management awareness or skills, but not the time to develop the necessary templates and structure for the process implementation. The kit puts you on the path to a well run implementation. The documents provide an excellent starting point for crucial considerations. The kit serves to act as a starting point.
It will give you a clear path to travel.
It is designed to be a valuable source of information and activities. The Incident Management kit: Flows logically, Is scalable, Provides templates and documents, Saves you time. Toolkit Contents Overview
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