The evolution of the IT Infrastructure Library (ITIL) and Management Information Systems (MIS) has evolved in parallel over the last several years.
It is in fact surprising that to date an ITIL MIS has not been developed or marketed.
If an ITIL MIS was available then it would feature the solid foundation that is defined courtesy of the ITIL Framework, but presented in a meaningful style to senior managers.
Senior managers are definitely less interested in technology issues than they are in process issues.
Long ago, senior managers knew that the efficiency and effectiveness of the IT department rested not with the bits and bytes of the IT infrastructure, but in process improvements.
So an ITIL MIS would present topics such as rejected changes, incidents resulting from change, unauthorized updates to the configuration management database.
All of these measurements reflect on the health of the department much more than a report on bandwidth utilization.
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