ITIL : The information found within the presentation in this Toolkit is….

ITILITIL : The information found within the presentation in this Toolkit is….

© The Art of Service Pty Ltd 2008 ‘All of the information in this document is subject to copyright.

No part of this toolkit may in any form or by any means (whether electronic or mechanical or otherwise) be copied, reproduced, transmitted or provided to any other person without the prior written permission of The Art of Service Pty Ltd, who owns the copyright.’ Introduction Many organizations are looking to quantify the value of investment, as a way to improve the performance and generate additional value to the business. This document describes the contents of the ROI Toolkit.

The information found within the presentation in this Toolkit is based on the ITIL Version 3 framework, in particular the ITIL Version 3 Lifecycle Service Strategy phase. The Toolkit is designed to answer a lot of the questions about ROI and provide you with useful guides and an essential, but simple to use, ROI Calculator. Presentations can be used to educate or be used as the basis for management presentations. The supporting documents and additional information will enable you to improve your organizations methodology knowledge base. The ROI Calculator is a ready to use and has detailed step by step instructions on calculating ROI. The toolkit serves to act as a starting point.

It will give you a clear path to travel.

It is designed to be a valuable source of information and activities. The ROI Toolkit: Flows logically, Is scalable, Provides presentations, templates and documents, Saves you time. Step 1 Start by reviewing the PowerPoint presentations in the following order: ROI Introduction Presentation. ROI – ITIL V3 These presentations will give you a good knowledge and understanding of all the terms, activities and concepts required within the ROI concept.

The presentations can also be used as the basis for management presentations or when making a formal business case.

Make sure you pay close attention to the notes pages, as well as the slides, as references to further documents and resources are highlighted here. Step 2 If you did not look at the supporting documents and resources when prompted during the PowerPoint presentations, do this now.

Below is an itemized list of the supporting documents and resources for easy reference.

You can use these documents and resources within your own organization or as a template to help you in prepare your own bespoke documentation. ROI – ITIL V3 Sample Business Case Structure Example -Common Business Objectives Example -Single business impact can affect multiple business objectives Example -Multiple business impact can affect single business objectives Example -NPV Decisions Example -Model calculation of a service management ROI Example -Trend Line Analysis Step 2 continued… Alternatively, continue by working through the ROI Calculator with the focus on your organization.

This will help you ascertain the ROI Management maturity for your organization.

You will able to identify gaps and areas of attention and/or improvement. The supporting documents and resources found within the toolkit will help you fill these gaps by giving you a focused, practical and user-friendly approach to ROI.

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