Introduction Many organizations are looking to implement Service Transition as a way to improve the structure and quality of the business. This document describes the contents of the Service Transition Toolkit for the following processes: Tranisiton, Planning & Support Service Validation & Testing Evaluation The information found within the Toolkit is based on the ITIL Version 3 framework, specifically the Service Transition phase which incorporates these brand new ITIL version 3 processes. The Toolkit is designed to answer a lot of the questions that Service Transition phase and specifically theses process areas raise and provides you with useful guides, templates and essential, but simple assessments. The supporting documents and assessments will help you identify the areas within your organization that require the most activity in terms of change and improvement and l enable you to improve your organizations methodology knowledge base.. Presentations can be used to educate or be used as the basis for management presentations or when making business cases for process implementation. The toolkit serves to act as a starting point.
It will give you a clear path to travel.
It is designed to be a valuable source of information and activities. This Toolkit: Flows logically, Is scalable, Provides presentations, templates and documents, Saves you time. Step 1 Start by reviewing the PowerPoint presentations in the following order: TransitionPlanningSupport-Service Vailidation testing- Evaluation Presentation 1 provides a detailed and comprehensive overview of all three processes in the specialist areas of ITIL Version 3 Software Testing – Introduction Presentation 2 provides a detailed and comprehensive overview of Software Testing These presentations will give you a good knowledge and understanding of all the terms, activities and concepts required within all three ITIL processes as well as a general introduction to the terms and concepts found within testing.
They can also be used as the basis for management presentations or when making a formal business case for process implementation.
Make sure you pay close attention to the notes pages, as well as the slides, as references to further documents and resources are highlighted here. Step 2 If you did not look at the supporting documents and resources when prompted during the PowerPoint presentations, do this now. Below is an itemized list of the supporting documents and resources for easy reference.
You can use these documents and resources within your own organization or as a template to help you in prepare your own bespoke documentation. ITIL V3 Presentation 1 Planning and Support – Roles and Responsibilities Process Documentation Template Validation, Verification and Testing Plan Checklist Build and Test Environment – Roles and Responsibilities Software Testing – Introduction Presentation 2 Process Documentation Template Validation, Verification and Testing Plan Checklist Software Testing Release Life Cycle Build and Test Environment – Roles and Responsibilities Planning and Support – Roles and Responsibilities
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