ITIL training in chennai : Well written and concise when used in conjunction with the web presentations whose access info is contained within the book it provides you everything you need to know to successfully pass the exam. Read the book three times watched the web presentations skipped the book quizzes but did all the web quizzes and blew through the exam which is pretty straightforward in 12 minutes.
RutgersAl Al (New Jersey USA)
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