ITIL Training Material : This book is an easy read and does a great job of getting you familiar with the relationships and the terminology used in ITIL. I have an extensive background in ITSM but never worked for an organization that was focused on ITIL. I read this book within a week (an hour here and an hour there) went through the online materials and passed my Foundation Exam with a 92.
Jimmy C. Smerud (Dallas TX)
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The Art of Service offers innovative competence development programs for IT Best Practices to support the educational needs of IT Professionals.
With expertise in key domains including ITIL, Cloud Computing, ITSM, IT Governance, Information Security, Process Improvement, and Project Management, The Art of Service provides guidance on disparate frameworks and integrated solutions.
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