ITIL Training Zone : In order to prepare for this exam I did the following: 1. Purchase this book 2. Download a couple of quizzes on the iPhone The combination of this book and the online courses that come with it is all you need to pass the exam. As a seasoned IT professional I felt that ITIL is an easy concept to grasp since we do a lot of it already in our daily lives. However in addition to that I felt that in order to pass the exam you need a couple of things: 1. Understanding of the ITIL Lexicon and 2. An idea on the types of questions that will be asked on the exam. This book accomplishes that. In addition it is very well organized and is not overloaded with fluff content.
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About The Art of Service – learn more about ITIL Training Zone
The Art of Service offers innovative competence development programs for IT Best Practices to support the educational needs of IT Professionals.
With expertise in key domains including ITIL, Cloud Computing, ITSM, IT Governance, Information Security, Process Improvement, and Project Management, The Art of Service provides guidance on disparate frameworks and integrated solutions.
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