ITIL V.3 Certification : I’m going to sound like an infomercial – ready? Don’t spend thousands on a ITIL foundation crash course. Save your money and do online course provided by The Art of Service (TAOS) for less than a 100 bucks. The workbook covers it all and the online videos reaffirms the material with analogies topic highlights and more detail; in addition you can email the trainers and they get back to you in a day. I read this book a few times watched the videos and reviewed my notes and passed the exam with a 92. I just got the OSA book from TAOS. The bad * The voices in the video are monotone; so I had to focus. * The video is powerpoint; so you get a bunch of slides. I wish they would have had more images and actual video but it worked. I gave this 5 stars b/c you can’t beat the price. You get a course and a book that zeros in on what you need to pass the exam.
Marcus Santiago (Brooklyn NY)
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The Art of Service offers innovative competence development programs for IT Best Practices to support the educational needs of IT Professionals.
With expertise in key domains including ITIL, Cloud Computing, ITSM, IT Governance, Information Security, Process Improvement, and Project Management, The Art of Service provides guidance on disparate frameworks and integrated solutions.
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