ITIL V.3 Foundation : I am a certified PMP who also has quite a bit of experience in ITIL V2. I purchased this kit to be able to pass the foundations exam to finally be certiifed in ITIL. The kit together gives the reader enough information to have an understanding of the ITIL framework components and the online tools will be able to help them test out what the read in the book. The examples and illustrations in the book are relevant to the context of the concepts and passing the exam with this tool kit should be very easy with ~10-15 hrs of prep time.
Angela Ruthenberg Angela (Dallas Texas)
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