ITIL V3 Book : ITIL Foundation Certification Kit was way more than I expected! Not only did I recieve a good book as a resource but also the online instruction made it worth the price. I read the book went through the online presentations and even took notes just like I would have in a classroom. While at work during the day I would listen to the online audio presentations until I felt comfortable with the information. When I was able to pass the practice exams and understand the answers to the questions at the end of the chapters consistently I scheduled the ITIL exam. During the last week before the exam I followed some links online that I found in order to stay alert and practice before the big day. During those few days I was consistently passing the practice exams first try. On April 28 I sat for the ITIL certification exam and passed with 92%. I was extremely skeptical about exam kits and study guides but this one has restored my faith. 5 stars all of the way. Thanks Art Of Service!
Jeremy Haskins (Virginia USA)
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The Art of Service offers innovative competence development programs for IT Best Practices to support the educational needs of IT Professionals.
With expertise in key domains including ITIL, Cloud Computing, ITSM, IT Governance, Information Security, Process Improvement, and Project Management, The Art of Service provides guidance on disparate frameworks and integrated solutions.
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