ITIL V3 Certification Levels : I found this book and the on-line course to be very useful. There are great real life examples of the each concept. Also the tests questions in the book and on-line prepare you for the final 40 question exam. If you are looking for a tool to help you pass the exam and gain your certification then this is it.
Nolen G. Diggs (Rancho Cucamonga California United States)
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