ITIL V3 Certification Questions : After I decided to take the ITIL Foundations exam I started to search for self-study references and this book (and online course) by The Art of Service seemed to be a good study guide. The book delivered it’s promise: it covers the overall foundations of the ITIL framework in a very detailed way while also aiming to prepare you to the certification exam. The only course is a perfect complement to the book and goes directly to the point. The results couldn’t be better: I just got back from my exam with a passing score! If you’re looking for one single reference for the ITIL Foundations exam I strongly recommend you take a chance with this book. And be sure to go through the online course wich is VERY helpful.
Josue J. S. Junior Josue Souza (Sao Paulo SP Brazil)
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