Flows logically, Is scalable, Provides presentations, templates and documents, Saves you time. Step 1 Start by reviewing the PowerPoint presentations in the following order: Change Management Intro Presentation.-This presentation gives an introduction to the toolkit. Change Management ITIL V3 – Presentation 2 provides a detailed and comprehensive overview of Change Management in the specialist areas of ITIL Version3 and in particular, within the Change Management process s part of the Service Transition phase. These presentations will give you a good knowledge and understanding of all the terms, activities and concepts required within Change Management.
They can also be used as the basis for management presentations or when making a formal business case for Change Management implementation.
Make sure you pay close attention to the notes pages, as well as the slides, as references to further documents and resources are highlighted here. Step 2 If you did not look at the supporting documents and resources when prompted during the PowerPoint presentations, do this now. Below is an itemized list of the supporting documents and resources for easy reference.
You can use these documents and resources within your own organization or as a template to help you in prepare your own bespoke documentation. Change Management ITIL V3: Policies objectives scope Types of Request by Service Lifestyle Stage Request for Change Workflow Example Contents of Change Documentation Category Definition document Change Schedule template CAB Meeting minutes Communication Plan Roles and Responsibilities Business Justification document Reports KPI’s other metrics Bonus Materials
Read more about ITIL V3 : Change Management ITIL V3 Presentation 2 provides a detailed and….: