ITIL V3 Cursus : I passed the ITIL Foundations certification exam a week ago on my first attempt. I used The Art of Service ITIL Foundation Complete Certification Kit as my primary tool for preparation. I found that the web-based training was sufficient to prepare me based on the fact that I passed my first practice exam with a 77% score. I took four other practice exams from other vendors and scored between 70% and 100%. I found that the practice exam was very similar in look feel and content to the real thing. I recommend the use of this product!
William Emborski (Colorado USA)
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