ITIL V3 Download : The book itself is a bit of a let down as it’s been said before it can barely be refered to as reference material but it is well worth purchasing this book to access the online course which is very well put together and easy to understand I have yet to take the test but having said that I knew nothing about ITIL before I purchased this book and would now say I have a comfortable foundation knowledge thanks to the online course and using the book for reference (if needed!). I recommend this purely on the basis of the online course.
Mr. J. Leeson
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