ITIL V3 Foundation Certifcation : The book was very easy to read and the author took a somewhat boring content and made it a little more interesting. The sequence was in line with the processes which made it easy to follow. The hints and tips helped with me making note of the areas I needed to pay close attention. I read the book once and then did a indepth review for a second look at the material. Along with the practice test I was able to pass the test in the first attempt.
Pskylab Pskylab (Austin TX)
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