ITIL V3 Foundation Certificate : I ordered this book to get up to speed on ITIL for work. I found it easy to follow and the online resources are great. This book has definitley helped me understand the delineation of ITIL contepts that are easily confused in regular work meetings. I think it is a vaulable resource tho those who are working thru any type of ITIL implementation no matter how broad the project scope is.
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