ITIL V3 Foundation Exam Number : Excellent Introduction to the Subject but the content may seem a little bit ‘thin’ if you don’t have experience in ITIL as a framework. The on-line training that accompanies the book allows you to easily assimilate the information required to pass the foundation. The ability to ‘book’ a web-based exam on-line is a bonus as well !
Mr. A. S. Cummings (UK)
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