ITIL V3 Foundation Fees : Ordered the book and received it in a couple of days. First the positive: – The book is well organized and written reasonably clearly – It is edited fairly well with only a few typos noticed – You will pass the exam by using this book (which is really the most important criteria) Here are the things which can be improved: – the price of the book is somewhat expensive. since i was expensing it the price was not really critical but it seems excessive given the materials received – The online portion would be more helpful if the recording was done more professionally. it sounds like someone had a mic hooked up to a computer and was reading. unfortunately this produces no sound leveling which really made the listening too distracting. – The pictures are in black/white. they should be in color as some of them were very difficult to discern without more contrast. In the end the test is easy and this book makes it so. don’t let the ‘improvements’ deter you.
vaaesthete (Virginia USA)
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