ITIL V3 Foundation Fragen : This certification kit is a great understandable introduction to what could be a very complicated confusing subject. The Art of Service helps to clarify the various functions and processes within ITIL v3. In addition I found that the other resources including the Online training as well as a wealth of other podcasts and white papers on their web site very useful to geting up to speed quickly on this subject.
C. S. Young
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