ITIL V3 Foundation Online Course : This book and accompanying training is a great way to prepare for the Foundation exam. I have found the accompanying online training to be a fabulous resource and have listened to the various training sessions multiple times. It really helps to both read through and hear the elements while studying. I’m very confident that when I take my exam in a few weeks that I will be well prepared. The only drawback that I have discovered is that in a couple of places some information is left out (such as naming processes of a phase) and I found this distracting. (Hence the 4 stars instead of 5 review) It would have been more useful to me and a little less unsettling if the information was just flagged as not being part of the Foundation level exam or training rather than just left out like it was a mistake. It had my nerves a little frayed as to whether to trust the book but after doing some searching online I was able to figure out why.
S. Sudderth stefnees (Chesapeake VA USA)
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