ITIL V3 Foundation Syllabus : I was initially studying from another source. Two weeks before taking the test I decided to purchase this book (and the accompanying online material). This was a very good decision. I found this book to be a very good source of easy-to-read material yet at the same time very comprehensive. The layout of each chapter is well done. It kind of gives you the summary first then gets into detail then summarizes the chapter again. The online questions for each chapter as well as the sample test online were also excellent. I highly recommend this book to everyone.
Hatem Ghafir (MD USA)
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