ITIL V3 MALC – Managing Across the Lifecycle Full Certification Online Learning and Study Book Course – The ITIL V3 Intermediate MALC Complete Certification Kit – Second Edition 978192157ddd3972 COM055000 USD$ 595 GBP 419.95 eur 479.95 40ddd8 p Crown Ivanka Menken Tim Malone Gerard Blokdijk The first edition of this book and its accompanying eLearning course is regarded as a classic in its field.
Now, in an expanded and updated version of The Art of Service’s book, the authors once again present a step-by-step guide to getting your ITIL v3 MALC Certificate. Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good. ‘The Art of Service has dramatically changed the way we deliver employee training.
We can now deliver more training at less cost to a wider audience in a shorter period of time.’ On-demand eLearning: Donít pay over $ 3,000.00 for a 5 day class room based course ñ youíre out of touch with your work for 5 days and including the course fee: the costs are insurmountable ñ take the online learning option instead and study at your own pace. Course Description: This online learning course immerses learners in the practical aspects of the ITILÆ v3 Service Lifecycle and processes associated with the Managing Across the Lifecycle of services and service delivery. The main focus of this course is on the MALC process activities and supporting methods and approaches to executing these processes in a practical, hands-on elearning environment. This training is intended to enable the holders of the certificate to apply the practices in Managing Across the Lifecycle of the Service Management Lifecycle. — This program is an eLearning Program, your access details to the elearning course are in the book. Program Materials: * Access to presentations with trainer audio * The Art of Service Managing Across the Lifecycle Book * Exercises + Answers * Mock Exam questions Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book, which leads to ITIL v3 MALC and paves the way to ITIL v3 Expert Certification, should do at least as well as the first edition, which is a bestseller. SHORT: This book and course centers on the ability of an IT organization to deliver and support IT services on a day to day basis, it covers practical guidance on the design and implementation of integrated end-to-end processes based on proven industry best practice guidelines. The ITIL v3 Intermediate Qualification: Managing Across the Lifecycle focuses on the ancillary knowledge required to implement and manage the necessary skills in IT Service Management.
This book and course covers the contents for the final module of the ITIL V3 Intermediate stream and leads to the ITIL Expert Qualification in IT Service Management. Includes:
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