ITIL V3 O Que ?â : This book was excellent and completly aided in my passing of the actual exam. The online prep exam was great and provided the right atmosphere. I had taken an online course through Mindleaders but it was not that good and was just hung up on bullet points. If it had been structured more like this book it would have been much better. If you’re looking to pass the ITIL 3 Foundation look no further. It includes real life examples and suggestions for when you actually may need to develop a service on your own.
Daniel A. Chaveco ocsid (Pompton Lakes NJ)
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