ITIL V3 Practice Exams : The book and CBT were well organized and easy to follow. Material was presented in a straightforward consistent manner with only a couple of places where slide order on the CBT did not match the book. I do however have two gripes about the CBT: 1) There are two instructors on the CBT one who is polished comfortable with the material and who gave supplemental details during the lecture which I appreciated. The other pretty much read word-for-word from the slide and did not appear to have rehearsed the phrasing of the writing. The latter was no more helpful than an automated computer voice in the presentation of the material. 2) when I wrote the exam there were a couple of questions on it that were not covered in the course material. While I was able to make an educated guess (and still passed the course with high marks) I was caught offguard. This may have also been the case with an inperson instructor. Generally the CBT and book combination are a good preparation for the course but don’t expect that working through the materials once is sufficient to pass the exam… you still have to study and prepare. Pay attention to the details on the diagrams and know the details there cold before attempting the exam.
pd3k pd3k (Ottawa Ontario Canada)
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