ITIL V3 Practice Test : I used the materials (book and online course) in preparation for the ITIL Foundation certification test. The book provided a good overview of the core concepts that were covered in the actual exam. The practice questions did a fairly good job in giving me an idea of tone of the questions that could be expected on the exam. The online course was a repeat of much of the material in the book but was useful in adding the nuances that are sometimes overlooked by simply reading the material. The focus of the online course also helped to narrow in on the key concepts. Having spent many years in the IT services sector the concepts of ITIL were pretty basic for me. Having this course material helped me in two areas: (1) understanding the nature of the exam questions and (2) providing focus on the key topics. For a person who has no background in IT services this would be a good addition to the ITIL books to help in exam preparation.
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