ITIL V3 Que Es : I bought this book and studied both the book sample exams at the end of the chapter then proceeded to take the sample exam on CD. Although the material was not hard the layout of the book and materials covered was fairly confusing. The sample exams were great as they addressed all questions on the actual exam but please please DO NOT take the sample exams on CD. The CD exams were the worst I have ever seen the format of the questions were ambiguous irrelevant to the material and caused more confusion than help. In the end I passed the exam but definitely without any help from the CD.
D. Le (Round Rock TX USA)
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