ITIL v3 samenvatting : I received this book and began to read it. Not only is it intuitive but the great detail it gives in assisting you passing the test is a great addition. Test questions included as well as an online e-learning makes it a great book to have. Great Flash presentations and real world scenarios. The ONLY reason I gave it a 4 star is because I have not taken the test yet. Has helped me understand the concepts and the methods of ITIL processes. It has been able to take me to the next level and use the concepts in our every day work lives. Once I study and pass this test this will then be a 5 star guaranteed. Now on to taking the test!
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