ITIL V3 Service Design Book

In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT services solutions and processes.

Concepts and guidance in this publication include:

  • Service design objectives and elements
  • Selecting the service design model
  • Cost model
  • Benefit/risk analysis
  • Implementing service design
  • Measurement and control