ITIL V3 Service Design : This is a good program and worked for me. I purchased the book and online program last week and after 4-5 days of on and off studying I passed the exam with an 87%. Like the other reviews have said the online program is better than the book itself but make sure to study both. There is some material in the book in more detail that is not in the online program. But if you study them both you will have things covered. Good luck.
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