ITIL V3 Service Desk : I passed the ITIL(F) with ~91%. I read the each chapter of the book and then refered same chapter on the online study material. Total time spent around 40 hrs. This book give very good understanding of the subject and the life cylce of ITIL. The practise materials are excellent. Best Book to refer if preparing for ITIL(F) Nik
NIKHILESH SINGH IT Professional (Los Gatos)
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