case. Best practices are just that – proven over time and used in a variety of contexts to stand above all other practices.
Many third party vendors offer the wisdom of experience in ITIL best practices and can greatly reduce the time and investment to get your ITIL practice up and running and to help establish proven business cases for additional improvement investment. IT service transformation often involves a shift in the vision and focus of an IT organization.
This will often require organizational cultural change.
Third party expertise is often a major selling feature in gaining unbiased, objective advice in ITIL Service Management Practice implementations and maturity improvements. The best of breed ITIL Service Management Practices consultant will have seen and heard it all before and will be well positioned to help you make the most compelling business case for ITIL adoption as well as providing the skills to get you there. ITIL V3 Service Management Practices devotes many pages of guidance, drawn from the experience of industry experts and will help guide you in managing organizational and cultural changes effectively to gain improvements in your service management practice. To some degree like anything else, navigating the vendor marketplace can be a buyer beware situation, so good advice is to follow the best practice trail! Seek out vendors that have proven track records with practical results. Ensure they can demonstrate their past experiences with situations relevant to your needs. Ask for references, and follow up with them. Look for providers that offer a variety of practice areas and end to end solutions. A good indicator of dedication in a vendor’s practice is one who is certified to the ISO/IEC 20000 Standard for service management.
Large organizations often require that any vendor doing business with them is ISO certified. Seek out like-minded vendors who share your philosophy and vision for Service Management. Don’t be afraid to ask tough questions. Many vendors are already preparing to help their customer’s transition to the new ITIL Service Management Practices.
They are investing now in the knowledge and technical solutions that will meet the practice innovations of ITIL V3.
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