By focusing on delivery and control process activities, a highly desirable, steady state of managing services can be achieved on a day-to-day basis. To ensure it is integrated with the rest of the ITIL® library, guidance is based on a selection of familiar service support and service delivery control points.
Concepts and guidance in the Service Operation publication include:
- Application Management
- Change Management
- Operations Management
- Control processes and functions
- Scaleable practices
- Measurement and control