ITIL V3 Service Operation : I have to get something out of the way first. I didn’t know a thing about ITIL before I started reading this book. I have done certifications before (MCITP: EA A+ etc.) and bought official study material for them. I have found personally that they weren’t clear enough or that they required a ton of extra study material. I did not find that with this book. This has to be one of the best study guides I have used. Short clear and to the point. Everything was relevant and I didn’t even need extra study material! I have never felt more confident than i did going into an exam. I scored a 100%. I would definitley recommend this book to anyone looking for their ITIL foundation cert. ***** out of 5
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