ITIL V3 Service Transition Book

Service Transition focuses on the broader, long-term change management role and release practices, so that risks, benefits, delivery mechanism and the ease of ongoing operations of service are considered. This publication provides guidance and process activities for the transition of services into the business environment.

Concepts and guidance in this publication include:

  • Managing organizational and cultural change
  • Knowledge management
  • Service knowledge management system
  • Methods, practices and tools
  • Measurement and control
  • Companion best practices