ITIL V3 Supplier Management : Folder 7 Documents ITIL V3 Supplier Management Presentation Outsourcing Service….
Unlike the previous RCV processes from the Service Transition phase, this process falls within the Service Operation lifecycle phase. Request Fulfillment manages the entire lifecycle of all customer or user Service Requests. It provides a channel for users to make requests and receive standard Services It provides information to users and customers regarding the availability of Services. The presentation found in this folder, once again, focuses on the ITIL framework and the essential components and terminology.
The mind map looks at the input/output relationships between Request Fulfillment and other process, and function areas.
There is specific information on the roles and responsibilities related to this process and, in addition, the Service Desk function – as they are responsible for performing the activities of the Request Fulfillment process. Below is an itemized list of the documents. Folder 7 Documents: ITIL V3 Supplier Management Presentation Outsourcing – Service Desk Presentation Outsourcing – Sourcing Strategy Presentation Example Outsourcing – Service Levels Example Outsourcing Contract template Outsourcing Transition Plan Service Sourcing Structures Service Delivery Model Options Service Desk Outsourcing template Sourcing roles and responsibilities Supplier Management- Roles & Responsibilities IT Outsourcing ITIL Process Assessment v2.1 Folder 8: Bonus Extras The final folder provides the bonus materials in support of the concepts covered in the previous seven folders; the ISO Standards and the COBIT Framework.
Firstly, a selection of the ISO Standards that relate to the IT Service Management world; ISO 9000, ISO 20000 and ISO 27000. The second focus of these bonus resources is the COBIT model.
COBIT provides a control and management framework with a set of good practices.
It provides the links between IT governance requirements, IT processes and IT controls.
It is strongly focused on control and less on execution.
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