As there are growing numbers of ITIL® users, a number of processes and practices need to be updated. There were intensive changes made that needed upgrading of the ITIL® version (2000) to version 3 (2007). A change of focus was adapted. ITIL® version 2 was focused on operations set of processes while the ITIL® version 3 is focused on the management practices and guidance.
One of the obvious changes was the change of its name from "The IT Infrastructure Library" to "ITIL® Service Management Practices". The change presented ITIL®’s development, necessitating a broader coverage. The approach in version 3 is value based and business centered.
The new vision of a "service lifecycle format" led to the re-organization and re-publication of the entire set volumes of ITIL®. The set of volumes consists of the following:
1. Service Strategy covers the strategic management
approaches relative to IT Service Management. It
deals with strategic analysis, planning, positioning,
and implementation of service models, strategies,
and strategic objectives.
2. Service Design converts the strategic plans and
objectives into a design. It provides specifications
as to how service transitions and operations should
3. Service Transition offer guides on the service design
and implementation. It ensures that the service is
delivered based on intended strategy and the
operation is performing efficiently and effectively.
4. Service Operation covers guide on the day-to-day
production life of the service management.
5. Continual Service Improvement covers guide on
measuring the service performance of services, its
service life cycle, and ideas for improvements to
assure that services are providing maximum benefit.
6. These are supported by complementary titles,
addressing the application of the generic core
guidelines in specific markets/technological contexts.
These are core guides designed in a logical way that revolves the ITIL® service life cycle.